Shipping Policy

Last Updated: August 15, 2026

At Noor'D Emirates, we aim to make your shopping experience simple and reliable. 

1. Shipping Availability

We currently offer delivery within the United Arab Emirates (UAE).

Delivery availability may vary depending on the product and delivery location.

2. Order Processing

Orders are processed after they are successfully placed and, where applicable, confirmed with the customer.

Please allow approximately 1–2 business days for order processing and preparation before dispatch.

Processing times may be longer during weekends, public holidays, promotional periods, or periods of high order volume.

3. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 2–4 business days depending on your location and the courier's delivery schedule.

The total estimated delivery time is therefore approximately 3–4 business days from order confirmation.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, incorrect or incomplete address information, public holidays, weather conditions, customs or regulatory requirements, or other circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before order confirmation.

From time to time, Noor'D Emirates may offer free shipping promotions or other delivery offers.

5. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible orders within the UAE.

For COD orders:

• Payment is collected when the order is delivered.

• You may be contacted to confirm your order before dispatch.

• Please provide a valid phone number and delivery address.

• Please ensure someone is available to receive the package.

Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Noor'D Emirates is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned because of incorrect delivery information, additional delivery charges or other arrangements may apply before the order can be shipped again.

7. Failed Delivery Attempts

If the courier is unable to deliver the order because the customer is unavailable, does not answer the phone, provides incorrect information, or otherwise cannot receive the package, additional delivery attempts may be made depending on the courier's policy.

If the order cannot be delivered after the available attempts, it may be returned to the fulfillment or delivery partner.

9. Delayed or Lost Shipments

Although we work with delivery partners to ensure reliable delivery, Noor'D Emirates cannot guarantee that every shipment will arrive within the estimated delivery period.

If your order is significantly delayed or appears to be lost, please contact us so that we can coordinate with the relevant delivery partner and investigate the shipment.

10. Damaged Packages

If your package appears visibly damaged when delivered, please contact Noor'D Emirates as soon as possible.

Where necessary, we may request photographs or videos of the package and product to assist with the investigation and determine the appropriate resolution.

11. Changes to This Shipping Policy

Noor'D Emirates reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with the updated date.

12. Contact Us

If you have questions about shipping, delivery, or your order, please contact us through the contact information provided on our website.

Noor'D Emirates
United Arab Emirates

Email: noordemirates@gmail.com
Instagram: @noordemirates